Return Policy
RETURN and EXCHANGE POLICY
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**NO REFUNDS - NO EXCHANGE!
RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
ORDER CANCELLATIONS
Once your order has been submitted, we are unable to modify and, or cancel the order. Please review your order very carefully prior to finalizing your order.
ORDER PROCESSING TIME
Our team is working hard to ensure your order gets fulfilled in a timely manner! Once an order is placed it takes 5-7 business days Excluding Weekends and Holidays to ship out of our warehouse.
From there Boss Babes have two options to choose from!
Most common UPS Ground (3-5 business days).
Items that are Not Available for Expedited Shipping:
- Pre-Orders: Guests are alerted that the item is a preorder and will have a later ship date in the item description on the e-commerce site. If the customer is purchasing in-stock items with a preordered item, the order will not ship out until the entire order is ready to ship.
- Restock Items: Orders may not be eligible for expedited shipping if the product is a restock and still in transit to the warehouse.
- Partial Payments: Orders with partial payment will be held until full payment has been received.
RETURN(S) PROCESSING TIME
Upon receipt of the customer’s package, the return for an exchange, store credit, or refund will be processed within 3-4 business days. The customer will be notified by email of the completed outcome. Store Credits due have an active timeframe in which if the guest does not use the credit within a certain period, it will no longer be active. Refunds will return to the original form of payment and processing time will depend on the customer’s bank.
WRONG ITEMS
We work hard to ensure accuracy among all of our orders however discrepancies can happen and our team will work to get your order taken care of! In the event that you received an item not on your packing slip, please contact our Customer Service line for further assistance. If the item is still in stock our team will issue a one-time return label to you and ship the correct item to you at no additional charge. Since our inventory turns quickly and items can sell out quickly, in the event the correct item is not able to be delivered, you will be issued a store credit for the full amount of the item to use towards a future purchase!
INCORRECT SIZE
We offer an online Sizing Chart available to identify what size would fit best and Item Descriptions. If you are still in need of sizing and style assistance please contact our Customer Service line for assistance in placing your order. Once an order has been placed all purchases are final. No refunds.
DAMAGED/ MISSING ITEMS
Each of our items undergoes multiple layers of quality control however discrepancies can happen and we want to correct them for you as quickly as possible! If you have received a damaged item from your order, please contact our Customer Service line within 3 days of receiving your order with your order number and a photo of the damage. Our quality team will review the damage and assist with the best resolution.
CONTACT US:
Monday - Friday
10:00am - 4:00pm Est.
info@houseofkilu.com
1-313-485-1685
We greatly appreciate your business, Boss Babe
Thank you!
Xo,
Your Favorite Boss Babe, Nakita